Bet365 Account Verification Methods

How It Works in Practice

The procedure seems complicated only at first glance. But in fact everything is simple. It can be a scan of your passport, driving licence or confirmation via a code in an email. Bet365 has several verification options for players from India.

Don’t want to send photo IDs? You can use other ways to verify your identity. The main thing is to convince the company that you are a real person and not a bot or a scammer.

Verification with a Passport

Passport is the easiest and fastest way. It is a universal document that is accepted for identity verification by any betting operator. It is enough to upload a passport photo or scan in your profile:

1. Authorise on the website or via the Bet365 app;
2. Go to the Know Your Customer (KYC) section;
3. Select the passport option;
4. Upload the image by following the instructions.

The photo should be clear, without glare. The details of the document must match the information in the profile. In case of discrepancy, you will not be able to confirm your identity.

Verification via Online Chat

Can’t upload documents in your personal cabinet? Then use the online chat. This option is suitable for players who want to make sure that the documents are accepted by support.

How to pass verification in chat:

1. Go to the Live Chat section of the Bet365 website and select the KYC Verification topic.
2. The customer service representative will ask for the 4-digit security code. Make sure you have it handy.
3. Let the employee know that you want to be verified using your passport.
4. Prepare your passport number. It usually looks like this: G0290xxxxxxxxxxxxxxxxxxxxxxxxx<<<<4. Give it to the chat representative.

The account will be verified within 2-3 minutes, after which access to withdrawal and other services of the company will be opened.

Verification by Email

Email is an alternative for those who prefer to communicate off-site. But be aware that verification can take up to 48 hours:

1. Take a photo or scan of your passport, driving licence or other document;
2. Send the file to: [email protected];
3. In the email, include your 4-digit security code and account login.

Important: Use the email address linked to your account. Otherwise, a support staff member may not approve the application.

Postal Code Verification

If you have a Bet365 verification problem due to poor quality snapshots, go through the postcode verification process:

1. Go to the Know Your Customer section;
2. Select the postal verification option;
3. Confirm the address provided during registration.

Bet365 staff will send an email with a unique code to the address provided. Delivery takes up to 15 days. Once received, enter the code in the KYC section.

Alternative Verification Documents

In the absence of a passport, other identification documents may be presented:

• Driver’s licence;
• Utility bill with name and address;
• A bank statement with your initials and signature;
• State-issued photo ID.

If time is a key factor, opt for passport verification or online chat. For those who don’t want to send a photo, verification using a postcode is fine.

Step 1: Complete Your Profile Information

Start by filling out your profile. Without this, the verification process is not possible:

1. Go to the “My Account” menu;
2. Open the “Contact Details” and “Residential Address” sections;
3. Make sure the name, address and contact details are correct.

Check every line. Even a single typo can have unpleasant consequences.

Step 2: Prepare Required Documents

Now the most important thing is the paperwork. You’ll need:

• Passport, driving licence or ID card;
• Document proving the address: utility bill, bank statement or letter from an official organisation;
• A photo of a bank card (close CVV code) or a screenshot from a payment system (e.g. Skrill, PayPal).

The documents must be up to date. The proof of address must not be older than three months.

Step 3: Upload Your Documents

Now all that’s left is to upload the files. This is done through the “Verification” section:

1. Go to the “My Account” menu;
2. Select the Verification tab;
3. Click on “Upload Identify Document.”
4. Upload your prepared photos and scans.

Blurred or partially covered documents may be rejected. Do not use filters or crop the edge of the photo.

Step 4: Double-check Your Documents

Double-check the information before sending it. Make sure that the information in the documents matches the information in your profile. If something is in doubt, contact the support service. It is better to clarify than to wait for a repeated request.

Step 5: Wait for Approval

Checks take between 24 and 48 hours. Sometimes it may take longer if the company staff requests additional documents.

Once your verification is complete, you’ll have full access to Bet365’s features. You will be able to withdraw money, use promo codes, participate in tournaments and enjoy the game without restrictions.

Documents Rejected Due to Poor Quality

• Problem: A photo or scan of a document turned out blurred, with highlights.
• Solution: Use a high-resolution phone or scanner. Make sure the document is well lit and the information is fully visible. If sending a bank card, close the CVV code and leave only the first 6 and last 4 digits.

Mismatch of Data in the Account and Documents

• Problem: The specified name or address in the profile differs from the data in the uploaded documents.
• Solution: Check the profile before uploading. Make sure the name, date of birth and address match the documents. If there are errors, correct them in the account settings and repeat the process.

The Address Verification Document is Out of Date

• Problem: Bet365 rejected an invoice or statement because they are older than three months.
• Solution: Upload an up-to-date document. For example, a new utility bill, a recent bank statement, or a letter from an official address.

Letter with the Code for Postal Verification Does Not Arrive

• Problem: The verification code email is delayed or does not arrive.
• Solution: Make sure the address is correct. If more than 15 days have passed, contact Bet365 support via live chat or email. They will resend the letter or offer an alternative method of verification.

Problems with Uploading Documents Through the Application

• Problem: Documents are not uploaded or an error appears when trying to send files.
• Solution: Check the stability of the Internet connection. Upgrade to the latest version of the app. If the problem persists, try downloading the documents via the Bet365 web version.

Delay in Document Verification

• Problem: The verification process has been delayed and you have not received a response within 48 hours.
• Solution: Contact Customer Support. Delays are usually caused by a large number of requests or additional verification. Check the status of the request and see if additional information is required.

Error in 4-Digit Security Code

• Problem: The security code is entered incorrectly and access to support is restricted.
• Solution: Go to your account settings and update your code. If you have forgotten it, use the recovery function or contact support with documents to verify your identity.

No Possibility to Provide Standard Documents

• Problem: You do not have a passport or ID card to download.
• Solution: Bet365 accepts alternative documents. You can use a driving licence or in some cases a bank statement. Contact support to find out which documents will work.

Duplicate Account

• Problem: You have created a new account and the old one has not been verified.
• Solution: Bet365 prohibits multi-accounts. Contact support and close one of your accounts. After that, continue with the verification process.

Every problem can be solved. Bet365 is interested in successful verification, so they are always ready to help. The main thing is to follow the instructions and provide accurate data.